Question 1

Is there a free trial?

Accepted Answer

Yes. Every plan includes a 7-day free trial with 10,000 credits. No credit card required to start - sign up with your email or Google account and you can run your first scan in under 5 minutes.

Question 2

Do you offer refunds?

Accepted Answer

No. All subscription fees are non-refundable, including for partial months or unused portions of annual plans. You can cancel anytime through your account settings and keep access until the end of your current billing period. This policy lets us keep pricing simple and consistent. Full terms at https://vouchlocal.ai/refund-policy.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. Cancel through the Stripe billing portal from your account settings - takes under a minute, no calls required. You keep access until the end of your billing period. All your data (businesses, scans, citations, reports) is preserved indefinitely - if you come back later, everything is exactly where you left it.

Question 4

What's the difference between Solo, Agency, Enterprise, and Enterprise Plus?

Accepted Answer

Solo ($49/mo) is one business with 18,000 credits/month - for solo operators or businesses managing their own SEO. Agency ($199/mo) is 10 businesses with 75,000 credits/month - for SEO agencies managing client retainers. Enterprise ($499/mo) covers up to 50 Google Business Profiles with 200,000 credits/month - for multi-location brands and large agencies. Enterprise Plus is for franchises and multi-location brands with 50+ locations - custom pricing, custom limits, dedicated point of contact, and personalized onboarding. Every plan includes every feature - the differences are location count, seat count, credit allowance, and support level.

Question 5

When should I choose Enterprise Plus over Enterprise?

Accepted Answer

Enterprise covers up to 50 Google Business Profiles for $499/mo and is fully self-serve. If you're managing 50+ locations, need a dedicated point of contact, or want an annual contract with invoicing, Enterprise Plus is built for that. Pricing is custom based on location count and support needs. Book a strategy session and we'll scope it together.

Question 6

What are credits used for?

Accepted Answer

Credits cover scans (Scout, Competitor Links, Rank Map, Content Gaps), AI generation (article writing, outreach drafting), and reports. A typical Scout scan uses around 50-150 credits depending on category and location. Most Agency users use 30,000-50,000 of their 75,000 monthly credits.

Question 7

Do you offer annual billing?

Accepted Answer

Yes. Annual plans save roughly 17% vs monthly: Solo $490/year ($98 savings), Agency $1,990/year ($398 savings), Enterprise $4,990/year ($998 savings). Annual subscriptions are billed once per year in advance. You can switch from monthly to annual anytime via the billing portal.

Question 8

How does Vouch Local compare on price to BrightLocal, Whitespark, or Birdeye?

Accepted Answer

For an agency with 10 clients: BrightLocal Grow is $590/month per-location, Whitespark stacked runs $100-$150/month per business, Birdeye is $299-$500+/month per location. Vouch Local Agency is $199/month flat for the same 10 businesses with every feature included. Full comparisons at https://vouchlocal.ai/compare.

Every plan gets every feature

Solo

Agency

Enterprise

Enterprise Plus

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Credit usage

Actions

Reports (Agency+)

Credit top-ups

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